At Maylin Professional Cleaning Services, we are committed to providing dependable, high-quality service while maintaining clear communication and professionalism. The following policies are designed to ensure a smooth experience for our clients and to outline expectations that help us deliver consistent, exceptional results.
- Scheduling Policy: Appointments must be scheduled in advance. We will provide a confirmation prior to your service date.
- Cancellation Policy: We kindly request at least 24 hours’ notice for cancellations or rescheduling. Late cancellations may be subject to a fee.
- Payment Policy: Payment is due upon completion of services unless otherwise agreed in writing. We accept approved payment methods as discussed during booking.
- Access to Property: Clients are responsible for ensuring access to the property at the scheduled time.
- Satisfaction Guarantee: If you are not satisfied with any area cleaned, please notify us within 24 hours so we can address your concerns.
- Safety Policy: For safety reasons, we ask that pets are secured and that walkways are clear prior to our arrival.
- Damages & Liability: Any damage concerns must be reported within 24 hours of service so they can be properly reviewed and resolved.